Featured blog posts
Engagement rates, growth metrics, and activity levels are the traditional metrics that many organizations rely on to gauge the impact of their communities. But what about the intangible benefits that numbers alone can’t capture?
New dashboard that helps community managers track shifts in positivity, engagement, and key concerns within their communities..
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In our latest Talkbase webinar, we explored how community teams can drive growth, customer acquisition, and strategic collaboration across...
Automating messages can help you streamline onboarding, announcements, and engagement prompts...
The role of community managers is shifting—again. At our latest Talkbase event, we brought together Klara, founder of Talkbase, and Michelene, founder of OpenSpace...
Communities are awash with qualitative data. It’s everywhere. We often seek it out with focus groups, surveys, polls, interviews, and discussions...
For years, community builders have struggled with a common challenge—how do we effectively measure engagement, health, and the ROI of our communities...
Measuring the ROI of community is hard. Unsurprisingly, many of us put it off. Some of us are even encouraged to...
Each has different needs and expectations of what community is and what it will deliver. One of the most critical relationships to manage...
Learn how to advocate for your community and showcase it's business value
Here are five actionable strategies I'm implementing without overloading my to-do list
Threado AI Alternative for Community Teams
Hosting a successful event is all about preparation, tech know-how, and engaging presentation skills. Whether you're talking to a small group or a huge crowd virtually or in person, nailing these aspects can make a huge difference.
Discover a variety of key locations on your website to highlight and link to your community.
Orbit Alternative for Community Teams
Best practices for collaboration between community teams and other key departments.
One way or another, when it comes to communities, we're always dealing with people. Of course, we love and value data, but there is another side to it. Regardless of the topic of the community, the truth is we're engaging with humans, yes, real people!
Looking beyond the cookie-cutter job description, these are some of the underrated skills that make a "good" community manager "great"!
In this article, we'll share how you can take data from community and its cross-functional stakeholder team to formulate quantitative ROI of community to the overall organization. We'll start with Community & Support collaboration.
There are several benefits to having a dedicated Community Relationship Manager, separate from your company’s Customer Relationship Manager. In this article, we cover three reasons why, like owning your own data, being able to customize based off of your needs as a community manager, and being enabled to break down cross-functional silos.
As we dive into the new year, it's not just about cramming in events left, right, and center throughout 2024; it's about creating memorable experiences that bring people together for the right reasons. Whether you're orchestrating meetups, workshops, or conferences, we’ve got you covered to ensure you’re hitting all the right notes when it comes to your event strategy.
Mindfully navigating this nuanced period to support community members demands cultural awareness, active listening, and, in some cases, sensitivity. In this blog article, we discuss how to celebrate December holidays mindfully and thoughtfully for global communities.
Creating a successful community is a bit like conducting a symphony. Between online community components like Q&A, discussions, and product ideation, to in-person or hybrid activities and programs like user groups and events, community managers are constantly making sure the community symphony is playing on-beat and in-tune.Something community teams have mastered is tracking the health of the community - the engagement, new members, activities, etc. The real difficulty, though, goes a layer deeper into the value of the community - that is, what the community brings back to the business.
In Siavash Mahmoudian’s session at the 2023 Community Rebellion Conference, he talks about rethinking the traditional approaches to community engagement.
In Max Rothery’s session at the 2023 Community Rebellion Conference, he talks about getting community buy-in across the entire business by finding the intersection between community and culture.
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